About Guild Insurance

Guild Insurance is a proudly Australian‑owned insurer with over 60 years of experience supporting professionals and businesses across the country. We partner with over 40 industry associations to deliver specialised, industry‑informed insurance solutions, and we’re trusted by more than 110,000 customers nationwide. Known for our strong customer focus, deep sector relationships, and commitment to innovation, Guild is a respected leader in professional indemnity and business insurance for allied health and community‑focused sectors.

How we’ll thrive together

At Guild Insurance, we thrive together by staying connected to work that matters and supporting each other to grow. Our people are purpose driven, curious and care deeply about the impact they make as we protect those who protect others and support the communities who rely on them.

You’ll be part of a team shaped by collaboration, respect and continuous learning, where your contribution is valued, your development is encouraged and your success is celebrated.

About you

• Experience in general insurance claims, ideally property, with a solid understanding of claims processes
• A strong customer-first approach, with the ability to show empathy and support vulnerable customers through challenging situations
• Curious and detail-oriented, asking the right questions and avoiding a purely transactional approach
• Confident communicator who can engage with customers and stakeholders and handle complaints professionally
• Organised, adaptable, and a team player with a genuine desire to learn and grow

What you’ll be doing

• Manage a portfolio of property claims end-to-end
• Act as the key contact for customers and stakeholders throughout the claim lifecycle
• Assess claims, make decisions, and drive fair outcomes
• Collaborate with repairers and service providers to progress claims
• Monitor reserves and support effective claim strategies
• Contribute to team performance and continuous improvement initiatives

What we offer:

We offer a competitive remuneration package plus a hybrid working arrangement, providing flexibility for staff to balance work and life by operating from both the office and home. Together, these initiatives are designed to promote both professional achievement and personal wellbeing. Note this role can be based in Sydney or Melbourne.

Next steps

If you are looking to join a company that values your contribution, celebrates your success and supports your growth, we would love to hear from you. Please apply now through the link.

Confidential enquiries can be addressed to AJ at recruitment@guildgroup.com.au. Please do not apply via email.