About Guild Insurance 

Guild Insurance is a proudly Australian‑owned insurer with over 60 years of experience supporting professionals and businesses across the country. We partner with over 40 industry associations to deliver specialised, industry‑informed insurance solutions, and we’re trusted by more than 110,000 customers nationwide. Known for our strong customer focus, deep sector relationships, and commitment to innovation, Guild is a respected leader in professional indemnity and business insurance for allied health and community‑focused sectors. 

How we’ll thrive together 

At Guild Insurance, we thrive together by staying connected to work that matters and supporting each other to grow. Our people are purpose driven, curious and care deeply about the impact they make as we protect those who protect others and support the communities who rely on them. 

You’ll be part of a team shaped by collaboration, respect and continuous learning, where your contribution is valued, your development is encouraged and your success is celebrated. 

About you

• Experience managing commercial property claims within a general insurance environment
• End-to-end claims management experience, including coverage assessment, decision-making and settlement
• Strong policy interpretation skills and confidence managing complex claims and stakeholders
• Able to negotiate outcomes, manage escalations and deliver strong customer outcomes
• Candidates with significant residential property claims experience may also be considered
• Self-sufficient, organised and comfortable working autonomously

What you'll be doing

• Own a portfolio of commercial property claims from lodgement through to settlement, with genuine accountability for outcomes
• Tackle complex and varied claims, applying your judgement to make sound coverage and claim decisions
• Partner with brokers, assessors, builders, repairers and customers to drive claims forward and deliver great outcomes
• Use your technical expertise to investigate, problem solve and develop strategies that balance customer and commercial considerations
• Take ownership of escalated matters, confidently navigating challenges and driving practical resolutions
• Build trusted relationships with stakeholders and become a key point of contact throughout the claims journey
• Contribute to a collaborative, high-performing team where your ideas, experience and development are valued

What we offer: 

We offer a competitive remuneration package plus a hybrid working arrangement, providing flexibility for staff to balance work and life by operating from both the office and home. Together, these initiatives are designed to promote both professional achievement and personal wellbeing. Note this role can be based in Sydney or Melbourne. 

Next steps 

If you are looking to join a company that values your contribution, celebrates your success and supports your growth, we would love to hear from you.  Confidential enquiries can be addressed to AJ at recruitment@guildgroup.com.au. Please do not apply via email.