Product and Technical Lead - Commercial Property & Packages (Insurance)
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- Job Number:
- SydneyCampaign
- Work type:
- Full Time Permanent (F)
- Location:
- Sydney (CBD)
- Categories:
- Product & Underwriting
Thrive Together at Guild Insurance
About Guild Insurance
Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we have delivered exceptional products and services driven by genuine care for our clients’ professional and financial wellbeing. With over 140 industry partnerships and 80,000 customers nationwide, we offer insurance our clients can truly depend on.
How we’ll thrive together
At Guild Group, we thrive together by staying connected to meaningful work and supporting each other to grow. Our people are driven by purpose, curious about what is possible and genuinely care about the impact they make.
We work together to protect those who protect others and we are proud to support the people our communities rely on. Collaboration, respect and continuous learning shape how we show up every day for each other and for our customers.
Here, you will be part of a team that values your contribution, encourages your development and celebrates your success.
Your New Role
Ideally based in Melbourne, with expressions of interest open to Sydney talent, the Product and Technical Lead – Property and Packages will be the senior technical expert driving product and underwriting excellence. You will shape strategy, deliver innovative solutions and act as the trusted referral point for complex underwriting decisions. This role ensures Guild remains competitive and compliant while enabling frontline teams with clear guidelines, tools and training to make confident customer-focused decisions. Success in this role requires deep technical expertise in Commercial Property general insurance.
What you’ll be doing
Leadership
- Contribute to the development and delivery of strategic business plans and underwriting objectives
- Collaborate with specialist functions to maximise performance outcomes
- Act as a role model, upholding company values, culture and standards
Delivery and Coordination
- Lead and coordinate product and underwriting initiatives to deliver profitable growth
- Conduct research and analysis on market trends, emerging risks and competitor activity
- Prepare recommendations, reports and papers for senior leadership and committees
- Facilitate collaboration workshops to design solutions supporting portfolio objectives
Product and Governance Leadership
- Support Portfolio Managers with product design, policy wording and documentation updates
- Maintain and communicate underwriting guidelines, manuals and processes
- Develop templates and referral processes for frontline teams
- Drive operational efficiency and customer experience improvements
Senior Underwriting Support
- Act as a senior referral point for complex and large account underwriting
- Provide coaching and guidance to frontline underwriters to maintain high standards
Underwriting Enablement
- Develop underwriting guidelines, learning materials and templates to support teams
- Continuously improve underwriting rules to reduce referrals and enhance decision-making
- Assist with technical training programs and quality reviews
- Ensure compliance with underwriting policies and conduct large loss reviews
Regulatory and Reporting
- Ensure compliance with regulatory requirements and internal policies
- Complete mandatory training and maintain transparent communication on risks and issues
What you’ll bring / skills and experience
- Deep technical underwriting expertise in Commercial Property and SME Business Packages
- Proven ability to demonstrate leadership and knowledge of product development and underwriting governance
- Experience managing complex underwriting referrals and coaching teams
- Excellent analytical, problem-solving and stakeholder engagement skills
- Ability to design and implement process improvements that enhance efficiency and customer experience
- Strong understanding of regulatory frameworks and compliance requirements
What’s in it for you?
- Hybrid working (2 days in office and the flex to work 3 from home)
- Competitive remuneration + 10% short term incentive
- Paid parental leave and an extra day of paid leave each year and enhanced long-service leave
- Staff discounts with leading retailers
- Employee Assistance Program for staff and their families
- Wellbeing initiatives including health and skin checks
Next steps
If you are looking to join a company that values your contribution, celebrates your success and supports your growth, we would love to hear from you. Enquiries can be addressed to Jason at recruitment@guildgroup.com.au or SMS me on 0422211297 and I'll return your call.
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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