• Location: Sydney
• Role Type: Full-time permanent opportunity - 35 hours per week
• Ways of Working: Hybrid role – 2 days in office and 3 days from home

Are you ready to make a real impact in the lives of injured workers while growing your career in a supportive, people-first environment? Join our NSW Workers Compensation team where your expertise and empathy truly matter.

Reporting to the NSW Workers Compensation Claims Manager, you’ll manage a portfolio of end-to-end claims, provide strategic advice, and help shape the way we support our clients and each other. If you’re someone who thrives in a collaborative, people-first environment, we’d love to hear from you.

Why join us?
We’re a team that genuinely cares — about our clients, our colleagues, and the communities we serve. You’ll be supported to grow, encouraged to share your ideas, and empowered to lead with purpose. We value integrity, empathy, and continuous improvement, and we’re proud of the strong relationships we’ve built across the business. Here, your voice matters, and your work has meaning.

What you’ll be doing:

• Lead the end-to-end management of Workers Compensation claims, ensuring fair, timely outcomes that support recovery and return to work
• Provide strategic advice and collaborate with stakeholders to deliver meaningful solutions
• Build strong relationships with employers, injured workers, and healthcare providers to facilitate safe and sustainable return-to-work plans
• Contribute to continuous improvement and help shape the future of claims management at Guild
• Represent Guild with professionalism and insight at case conferences and industry forums

What success looks like in this role:

• You’re trusted by clients and colleagues for your sound judgment and compassionate approach
• You consistently deliver timely, compliant outcomes with a focus on quality and care
• You contribute ideas, support your team, and help drive positive change

You’ll thrive in this role if you:

• Have experience managing Workers Compensation claims in NSW and understand the relevant legislation
• Are empathetic, organised, and solutions-focused in your approach
• Enjoy working collaboratively and building strong relationships across teams
• Are curious, proactive, and always looking for ways to improve

About the team…

The NSW Workers Compensation team are a friendly, fun, supportive, and engaged team. They have a strong sense of comradery and like to support each other to achieve team outcomes. They have a wide range of expertise and knowledge that they openly share with others in the team.

Who are we?

Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we've been providing exceptional products, services, and unparalleled customer experiences driven by a genuine care for our clients' professional and financial well-being. With over 140 industry partnerships and 80,000 customers nationally, we are uniquely positioned to offer insurance our customers can depend on.

Our employee experience:

We thrive together at Guild Group.  Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future, our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers, and everyone contributes to make a real difference by supporting the people our communities rely on.

What we offer?

• Competitive benefits: Includes a remuneration package with annual incentives, paid parental leave, enhanced long-service leave, and an extra day of paid leave.
• Flexible work environment: Hybrid working model (2 days in office, 3 days from home) to support work-life balance.
• Employee wellbeing and perks: Access to wellbeing initiatives, learning opportunities, staff discounts, and an innovative Employee Assistance Program.

Guild Group is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and treat our people and clients with fairness, dignity, and respect.

If you’re looking for a role where your work has real impact and your team has your back, we’d love to hear from you. Apply today and let’s thrive together.

If you have any questions, please email Sandra at recruitment@guildgroup.com.au. Please do not apply via email

Let's thrive together!