Location: Sydney or Brisbane

Ways of Working: Hybrid – 2 days in office and 3 days from home

Term: Permanent Opportunity – open to Full Time or Part Time

Guild Insurance is seeking a seasoned claims professional to take ownership of a complex portfolio while mentoring a high-performing team. This role is ideal for someone with experience in public liability, property liability, or personal injury claims, with personal injury experience considered especially relevant, who thrives on guiding others and driving technical excellence.

Why Join Us?

• Lead with purpose: Mentor 2–4 Casualty Claims Specialists through fortnightly coaching sessions, monthly QA reviews, and hands-on coaching and training.
• Be the technical anchor: Provide expert guidance to the Claims team, helping shape best practices and uplift capability.
• Own your portfolio: Manage 50 complex professional indemnity and liability claims with autonomy and trust.
• Influence across the business: Collaborate with Underwriting, Product, and Legal teams to drive strategic outcomes.

Don’t just take our word for it; here is what one of the team says about the Casualty Claims team:

“Having been part of Guild for nearly two years, I can confidently say it’s the most supportive and empowering workplace I’ve experienced. The leadership team consistently seeks out new ways to enable our success and provide meaningful support, especially during busy periods. I always feel genuinely supported.” Ben – Casualty Claims Specialist

What you’ll do

As a Senior Casualty Claims Specialist, you would be responsible for managing a complex portfolio of claims with clients across allied health and other professionals, within your delegation. You will be required to provide additional support to the Casualty Claims team and the wider claims business on claims issues.

We’re looking for a driven individual who can champion our vision to be Unrivalled in our Markets; Trusted by our Communities and help us fulfil our purpose to Be There for Those Our Communities Rely On.

Key Responsibilities of the role…

• Manage complex Casualty claims in line with company guidelines, including legal involvement and cross-functional support.
• Provide leadership and mentorship to junior claims staff, including peer reviews and claims advice.
• Collaborate with legal and underwriting teams, offering feedback on suppliers, legal advice, and policy wording issues.

Knowledge, experience, and skills we are looking for…

• Legal and insurance expertise: Experience in casualty/professional indemnity claims (such as public liability, property liability, or personal injury claims) and strong knowledge of relevant legislation, litigation, and insurance industry practices.
• Claims and business acumen: Advanced understanding of claims management processes and insurance business drivers, with the ability to make informed, independent decisions.

• Mentorship mindset: A passion for developing others, with the ability to coach, review, and uplift team performance.
• Clear, confident communication: Skilled in “reporting up” to senior stakeholders, with the ability to influence and articulate complex issues.
• Agile and adaptable mindset: Skilled at navigating shifting priorities and managing competing demands with composure and clarity. Demonstrates sound judgment in fast-paced environments, balancing strategic goals with operational needs to deliver timely, high-quality outcomes.
• Analytical and decisive: Comfortable making independent decisions on legal matters and recoveries, backed by sound judgment.
• Organised and tech-savvy: Detail-oriented, structured, and proficient in digital tools and research.

Who are we?

Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we've been providing exceptional products, services, and unparalleled customer experiences driven by a genuine care for our clients' professional and financial well-being. With over 140 industry partnerships and 80,000 customers nationally, we are uniquely positioned to offer insurance our customers can depend on.

Our employee experience:

We thrive together at Guild Group.  Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future, our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers, and everyone contributes to make a real difference by supporting the people our communities rely on.

What we offer?

• Competitive benefits: Includes a remuneration package with annual incentives, paid parental leave, enhanced long-service leave, and an extra day of paid leave.
• Flexible work environment: Hybrid working model (2 days in office, 3 days from home) to support work-life balance.
• Employee wellbeing and perks: Access to wellbeing initiatives, learning opportunities, staff discounts, and an innovative Employee Assistance Program.

Guild Group is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and treat our people and clients with fairness, dignity, and respect. We are open to candidates that may require a part-time arrangement of 4 days per week.

If you have any questions, please email Sandra at recruitment@guildgroup.com.au. Please do not apply via email

Let's thrive together!