WA Workers Compensation Case Manager

Full-Time | Permanent | Hybrid Work Arrangement

About Us
Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we’ve delivered exceptional products and services, driven by genuine care for our clients’ professional and financial wellbeing. With over 140 industry partnerships and 80,000 customers nationwide, we offer insurance our clients can truly depend on.

Our employee experience:

We thrive together at Guild Group.  Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future, our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers, and everyone contributes to make a real difference by supporting the people our communities rely on.

The Opportunity
We’re seeking a dedicated Case Manager to join our WA Workers Compensation team. Reporting to the Underwritten States Team Leader, you’ll be responsible for managing claims and injuries with a focus on safe and sustainable return-to-work outcomes. You’ll provide exceptional service and ensure compliance with relevant legislation, working with clients across childcare centres, pharmacies, veterinary practices, and allied health industries.

Key Responsibilities

• Process claims and payments in line with scheduled fees and awards
• Manage injury cases and approve payments
• Assess liability for new and ongoing claims, issuing relevant notices and correspondence
• Coordinate return-to-work plans, medical examinations, and investigations
• Refer claimants to rehabilitation services
• Respond to general queries and support regional office activities
• Ensure compliance with regulatory requirements
• Participate in Workers Compensation forums and attend case conferences

About You

• Proven experience in WA Workers Compensation claims management
• Solid understanding of general insurance claims processes
• Strong client-first mindset with a commitment to stakeholder satisfaction
• Excellent communication skills and attention to detail
• Proficiency in Microsoft Office (Guidewire experience is a plus)
• Collaborative team player who thrives in a supportive environment

What We Offer

• Flexible hybrid working (2 days in-office, 3 days remote)
• Paid parental leave for eligible employees
• One additional paid leave day annually
• Enhanced long-service leave benefits
• Exclusive staff discounts with leading retailers
• Access to our innovative Employee Assistance Program
• Wellbeing initiatives to support your health and happiness

Join a friendly, supportive, and experienced WA team that values camaraderie and collaboration. You’ll work alongside professionals from across the insurance industry in a role that makes a real difference.

Interested?
For questions, contact Jason at jburns@guildgroup.com.au. Please note: Applications via E-Mail will not be accepted.

Guild Group is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone is treated with fairness, dignity, and respect.