About Guild Insurance

Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we have delivered exceptional products and services driven by genuine care for our clients’ professional and financial wellbeing. With over 40 industry partnerships and 110,000 customers nationwide, we offer insurance our clients can truly depend on.

How we'll thrive together

We thrive together at Guild Group.  Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future, our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers, and everyone contributes to make a real difference by supporting the people our communities rely on.

Your New Role

As a Landlord Claims Specialist, you’ll play a vital role in supporting our landlord customers through some of their most challenging moments. You’ll provide clear guidance, set expectations early and manage claims with confidence, empathy and precision.

Managing a portfolio of low to medium complexity landlord property claims, you’ll balance exceptional customer service with strong financial and risk awareness - always acting in line with policy, legislation and Guild’s values.

You’ll:

• Manage your own portfolio of landlord claims in a proactive, customer‑first manner
• Review new claims and clearly set expectations around the claims journey
• Apply sound judgement to determine claim strategy based on complexity and risk
• Make indemnity decisions in line with policy terms, delegated authorities and the Code of Practice
• Appoint and manage panel service providers, ensuring performance aligns with SLAs
• Maintain accurate claims reserving throughout the life of each claim
• Support team members through workload sharing, mentoring and collaboration
• Identify opportunities for process improvement and share insights with leaders

About You

You’re detail‑oriented, commercially minded and genuinely motivated by helping customers achieve the best possible outcomes. You’re confident managing multiple priorities and comfortable making informed decisions in a fast‑paced environment.

You might be:

• An experienced property or motor claims professional looking to specialise in landlord insurance
• Someone with commercial or residential property claims experience seeking a customer‑focused role

You’re known for your:

• Excellent communication and relationship‑building skills
• Strong analytical thinking and attention to detail
• Financial awareness and sound decision‑making
• Ability to work autonomously while contributing positively to a team
• Commitment to compliance, integrity and continuous improvement

What We Offer

• Hybrid working: 2 days in-office, 3 days remote
• Exclusive staff discounts with leading retailers
• Employee Assistance Program with innovative wellbeing support
• Health & wellbeing initiatives to help you thrive

Next Steps

If you’re looking for a role where your expertise is valued and your work genuinely makes a difference, we’d love to hear from you.

After applying, you’ll receive an email acknowledgment. We’re committed to providing a personalised and respectful experience for all suitable applicants.

Please note: Background checks including identity verification and police checks will be required for the preferred candidate.