About Guild Insurance

Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we have delivered exceptional products and services driven by genuine care for our clients’ professional and financial wellbeing. With over 40 industry partnerships and 110,000 customers nationwide, we offer insurance our clients can truly depend on.

How we’ll thrive together

We thrive together at Guild Group.  Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future, our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers, and everyone contributes to make a real difference by supporting the people our communities rely on.

Your New Role

As a Customer Care Specialist, you’ll be the trusted first point of contact for our customers and association members. You’ll deliver exceptional service while providing expert guidance across business insurance products, ensuring every interaction is professional, compliant and customer‑focused.

You’ll:

• Provide first‑point resolution for customer enquiries across business insurance products
• Manage policy maintenance and underwriting tasks within delegated authority
• Identify new business, cross‑sell and upsell opportunities to support sales targets
• Investigate, resolve or escalate customer complaints in line with company policy
• Ensure compliance with regulatory requirements, including the General Insurance Code of Practice
• Contribute positively to team performance, quality standards and continuous improvement
• Build strong, collaborative relationships across underwriting, claims and operations teams

About You

You’re customer‑centric, commercially minded and enjoy working in a fast‑paced, service‑driven environment. You have experience in insurance or financial services and are looking to deepen your career in business insurance.

You’re known for your:

• Proven customer‑first mindset and strong relationship‑building skills
• Confidence communicating clearly and professionally with a diverse customer base
• Ability to manage competing priorities with accuracy and care
• Commercial awareness and attention to quality and compliance
• Initiative, teamwork and ability to work autonomously when required

Experience in business insurance or professional indemnity is highly regarded, along with familiarity with policy administration systems and MS Office tools.

What We Offer

• Hybrid working: 2 days in-office, 3 days remote
• Exclusive staff discounts with leading retailers
• Employee Assistance Program with innovative wellbeing support
• Health & wellbeing initiatives to help you thrive

Next Steps

If you’re looking for a role where your work truly matters – and where your growth is supported – start a conversation with us today.

After applying, you’ll receive an email acknowledgment. We’re committed to providing a personalised experience for all suitable applicants.

Please note: If you’re the preferred candidate, we’ll ask you to complete background checks including identity verification and police checks.