About Guild Insurance

Guild Insurance is a proudly Australian‑owned insurer with over 60 years of experience supporting professionals and businesses across the country. We partner with over 40 industry associations to deliver specialised, industry‑informed insurance solutions, and we’re trusted by more than 110,000 customers nationwide. Known for our strong customer focus, deep sector relationships, and commitment to innovation, Guild is a respected leader in professional indemnity and business insurance for allied health and community‑focused sectors.

How we’ll thrive together

At Guild Insurance, we thrive together by staying connected to meaningful work and supporting each other to grow. Our people are driven by purpose, curious about what’s possible and genuinely care about the impact they make.

We work together to protect those who protect others and we’re proud to support the people our communities rely on. Collaboration, respect and continuous learning shape how we show up every day for each other and for our customers.

Here, you’ll be part of a team that values your contribution, encourages your development and celebrates your success.

Your New Role

As Head of Claims, you will set the strategic direction for Guild Insurance’s claims function, elevating performance and ensuring it remains an industry leader. Reporting to the Executive General Manager, Insurance, you will own the end‑to‑end delivery of claims across both short‑tail and long‑tail portfolios, driving a clear and future‑focused vision for the function.

You will embed operational excellence, strengthen risk and governance, and lead continuous improvement that lifts customer outcomes, optimises financial performance, and enhances organisational capability. Your leadership will build a high‑performing, accountable claims culture that champions development, expertise, and exceptional service.

This is a role of significant strategic influence. You will work closely with senior leaders across underwriting, product, and operational teams to ensure claims insights inform decision‑making, shape portfolio strategy, and elevate customer experience. Your impact will directly reinforce Guild Insurance’s purpose of being there for those our communities rely on.

What you’ll bring

• Senior leadership experience of leading general insurance claims operations with proven results; experience in professional indemnity and liability claims is advantageous but not essential.
• A passion for leading, developing and inspiring claims professionals
• Strong operational and strategic improvement track record
• Commercial acumen with ability to build best practice functions
• Strong commercial acumen and the ability to build and sustain best‑practice functions
• Skilled in leading change and delivering large-scale projects

What we offer:

We offer a competitive remuneration package, including both short-term and long-term incentives. Alongside this, we offer a hybrid working arrangement, providing flexibility for staff to balance work and life by operating from both the office and home. Together, these initiatives are designed to promote both professional achievement and personal wellbeing. Note this role can be based in Melbourne or Sydney.

Next steps

If you are looking to join a company that values your contribution, celebrates your success and supports your growth, we would love to hear from you.  Confidential enquiries can be addressed to Jason at recruitment@guildgroup.com.au or on 0422211297.