Location: Sydney

Ways of Working: Hybrid – 2 days in office and 3 days from home

Term: Permanent Opportunity – open to Full Time or Part Time

Who are we?

Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we've been providing exceptional products, services, and unparalleled customer experiences driven by a genuine care for our clients' professional and financial well-being. With over 140 industry partnerships and 80,000 customers nationally, we are uniquely positioned to offer insurance our customers can depend on.

Why Join Us?

• Take full ownership of your portfolio. You’ll work directly with customers, empowered by trust and autonomy to manage between 50–70 complex professional indemnity and liability claims.
• Enjoy real access and influence. Our size means you’ll collaborate closely with Product, Underwriting and senior leaders to drive meaningful outcomes.
• Lead and uplift others. Use your experience to coach and mentor fellow Casualty Claims Specialists, building capability across the team.
• Step out of the courtroom. If you’re transitioning from legal practice, this is your opportunity to join a supportive insurer that genuinely values wellbeing, flexibility and work–life balance.
• Work should feel good. We don’t just talk about culture — we live it. Whether it’s team lunches, outings or celebrating wins together, you’ll be part of a friendly, social team that believes in enjoying the journey just as much as the outcomes.

Don’t just take our word for it; here is what one of the team says about the Casualty Claims team:

“Having been part of Guild for nearly two years, I can confidently say it’s the most supportive and empowering workplace I’ve experienced. The leadership team consistently seeks out new ways to enable our success and provide meaningful support, especially during busy periods. I always feel genuinely supported.”       Ben – Casualty Claims Specialist

What you’ll do

As a Senior Casualty Claims Specialist, you would be responsible for managing a complex portfolio of claims with clients across allied health and other professionals, within your delegation. You will be required to provide additional support to the Casualty Claims team and the wider claims business on claims issues.

We’re looking for a driven individual who can champion our vision to be Unrivalled in our Markets; Trusted by our Communities and help us fulfil our purpose to Be There for Those Our Communities Rely On.

Key Responsibilities of the role…

• Manage complex Casualty claims in line with company guidelines, including legal involvement and cross-functional support.
• Provide leadership and mentorship to junior claims staff, including peer reviews and claims advice.
• Collaborate with legal and underwriting teams, offering feedback on suppliers, legal advice, and policy wording issues.
• Conduct critical analysis and decision-making on legal matters and complex recoveries, ensuring timely documentation and instructions

Knowledge, experience, and skills we are looking for…

• Legal and insurance expertise: Experience in casualty/professional indemnity claims and strong knowledge of relevant legislation, litigation, and insurance industry practices.
• Claims and business acumen: Advanced understanding of claims management processes and insurance business drivers, with the ability to make informed, independent decisions.
• Strong communication and analytical skills: Excellent written and verbal communication, negotiation, and critical thinking abilities.
• Organised and tech-savvy: High attention to detail, strong organisational skills, and proficient in computer systems and research.

Our employee experience:

We thrive together at Guild Group.  Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future, our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers, and everyone contributes to make a real difference by supporting the people our communities rely on.

What we offer?

• Competitive benefits: Includes a remuneration package with annual incentives, paid parental leave, enhanced long-service leave, and an extra day of paid leave.
• Flexible work environment: Hybrid working model (2 days in office, 3 days from home) to support work-life balance.
• Employee wellbeing and perks: Access to wellbeing initiatives, learning opportunities, staff discounts, and an innovative Employee Assistance Program.

Guild Group is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and treat our people and clients with fairness, dignity, and respect. We are open to candidates that may require a part-time arrangement of 4 days per week.

If you have any questions, please email Sandra at recruitment@guildgroup.com.au. Please do not apply via email

Let's thrive together!