Candidates please note this is not a technology based QA or tester role. It requires experience as a general insurance claims practitioner

Who are we?

Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we've been providing exceptional products, services, and unparalleled customer experiences driven by a genuine care for our clients' professional and financial well-being. With over 140 industry partnerships and 80,000 customers nationally, we are uniquely positioned to offer insurance our customers can depend on.

Our employee experience:

We thrive together at Guild Group.  Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future, our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers, and everyone contributes to make a real difference by supporting the people our communities rely on.

Your new role:

You’ll be stepping into the role of a colleague who has taken on a new challenge within the business. We’re incredibly proud of her and LOVE to see our people thrive in their careers! As the Quality Assurance Specialist, you’ll assist the Head of Short Tail Claims with the day-to-day operations of the claims team, ensuring best practice claims management and delivering exceptional customer service. While you won’t be directly leading people, you’ll have a significant influence on the direction of the claims function and a seat at the leadership table.

The role will have the following accountabilities:

• Complete monthly quality assurance and quality listening audits
• Assist the Head of Short Tail Claims with oversight and authorisation of claim payments in line with delegated authorities.
• Work with the Learning and Development team and Technical Claims Specialist, using insights from quality audits and listening, to create, coordinate and facilitate required training for staff for technical, system and product issues.
• Ensure compliance with regulatory regimes, including completion of all mandatory compliance training within defined timelines.
• Undertake all work to the standard required, adhering to key policies, procedures and role authorities.
• Follow the 'no surprises' rule by promptly informing the Leader and/or relevant Managers of any mistakes, issues, or missed deadlines, and assist with corrective actions as needed.
• Collaborate with internal/external stakeholders and provide feedback to the Supplier Development Manager on panel performance.

About you:

• Previous experience in a similar role within the general Insurance Industry; you may  already be in QA role or you’re technically astute and importantly know what good looks like!
• Good knowledge of claims guidelines within broad range of general Insurance claims, specifically Property and Motor claims experience is critical.
• A high level of discretion, integrity, and adaptability
• Positive energy, initiative, and the ability to work well under pressure

What we offer?

• Remuneration package + annual short- term incentive
• Hybrid working arrangement (2 days in office, 3 days from home)
• Paid parental leave for eligible staff and an extra day of paid leave in addition to annual leave entitlements
• Enhanced long-service leave
• Staff discounts and offers with leading retailers and an innovative Employee Assistance Programme
• Wellbeing initiatives, learning opportunities and purpose led businesses.

Guild Group is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and treat our people and clients with fairness, dignity, and respect. We are open to candidates that may require a part-time arrangement of 4 days per week.

If you have any questions, please email Jason at recruitment@guildgroup.com.au. Please do not apply via email