Location: Sydney or Brisbane

Ways of Working: Hybrid – 2 days in office and 3 days from home

Term: Permanent Full Time Opportunity

Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we've been providing exceptional products, services, and unparalleled customer experiences driven by a genuine care for our clients' professional and financial well-being. With over 140 industry partnerships and 80,000 customers nationally, we are uniquely positioned to offer insurance our customers can depend on.

As a Casualty Claims Specialist, you will play a vital role in handling complex casualty claims, ensuring efficient and effective resolutions. Your responsibilities will include investigating claims, negotiating settlements, and providing exceptional customer service to our valued clients. You will be managing 90 – 110 claims in this role.

At Guild Insurance, we foster a culture of collaboration, continuous learning, and career advancement. You will have access to learning & mentorship opportunities, and the chance to work alongside experienced professionals who are passionate about their craft.

What sets Guild Group apart is our commitment to creating a supportive and inclusive workplace. We believe in empowering our employees to strike a healthy work-life balance, offering flexible working arrangements and access to a range of well-being initiatives. Work should feel good. We don’t just talk about culture — we live it. Whether it’s team lunches, outings or celebrating wins together, you’ll be part of a friendly, social team that believes in enjoying the journey just as much as the outcomes.

Don’t just take our word for it; here is what one of the team says about the Casualty Claims team:

“Having been part of Guild for nearly two years, I can confidently say it’s the most supportive and empowering workplace I’ve experienced. The leadership team consistently seeks out new ways to enable our success and provide meaningful support, especially during busy periods. I always feel genuinely supported.”         Ben – Casualty Claims Specialist

To thrive in this role, you should possess strong analytical skills, excellent communication abilities, and a customer-centric mindset. A relevant tertiary qualification in insurance, law, or a related field is highly desirable, along with experience in the casualty claims industry.

If you are a driven and motivated professional seeking a challenging and rewarding career in the insurance sector, we encourage you to apply for this Casualty Claims Specialist role at Guild Insurance. Join us and be part of a team that values your contributions, supports your growth, and enables you to make a lasting impact.

What we offer?

• Competitive benefits: Includes a remuneration package with annual incentives, paid parental leave, enhanced long-service leave, and an extra day of paid leave.
• Flexible work environment: Hybrid working model (2 days in office, 3 days from home) to support work-life balance.
• Employee wellbeing and perks: Access to wellbeing initiatives, learning opportunities, staff discounts, and an innovative Employee Assistance Program.

Guild Group is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and treat our people and clients with fairness, dignity, and respect. We are open to candidates that may require a part-time arrangement of 4 days per week.

If you have any questions, please email Sandra at recruitment@guildgroup.com.au Please do not apply via email

Let's thrive together!