Landlord Technical Claims Specialist

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Job Number:
Work type:
Full Time Permanent
Sydney (CBD), Newcastle, Brisbane, Adelaide, Melbourne (CBD)
  • An opportunity to specialist in landlords claims management.
  • Work with an Australian-owned, award-winning insurer.
  • Hybrid working, can be based in Melbourne, Sydney, Brisbane, Adelaide.

Our focus is on talent first so if you think this is the role for you and you have exposure to domestic property OR landlord’s insurance policies and claims we’re open to this role being based in Melbourne, Sydney, Brisbane, Newcastle, or Adelaide.

We have work from home arrangements and can be open to part-time/ job-share arrangements. 

Come talk to Regina Ocampo from our Talent Team on if you’re curious to know more.

Your new company

Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For more than 50 years, we’ve been providing exceptional products and services and unparalleled customer experiences, driven by a genuine care for our clients’ professional and financial wellbeing. At the heart of what we do is being there for those our communities rely on.

Winner of the Small General Insurance Company of the Year at ANZIIF’s 2021 Australian Insurance Industry Awards and nominated for the Insurance Learning Program of the Year, we’re proud to be recognised amongst some of Australia’s biggest and best insurers.

Our comprehensive product suite includes professional indemnity, public liability, workers compensation as well as business, home & contents, and car insurance. We are Australian owned with offices nationally, so our customers benefit from our local knowledge and presence. 

About you

You could already be in a similar role, managing your own portfolio of landlord claims. You’d be used to dealing with insured clients directly or with brokers.

Or, maybe you’re in broking- perhaps as an Assistant or Internal Broker and you’ve had exposure to managing your clients’ landlords claims. You’ve been curious to know what it’s like to become an expert and to specialise in an area of claims.

You could also be a specialist in managing domestic property claims and you want to broaden your experience and product knowledge. 

On top of your exposure to landlord’s insurance, you’re known for having a client-first approach; your professionalism; and your ability to navigate difficult conversations when needed. You manage your own time effectively but you’re ready to pitch in and help your team when the time calls. You’ll have great attention to detail and an ability to understand and apply the information you have to make decisions.  

Your new role

Our customers- who in this case will be brokers- will look to you to provide exceptional customer service and support during their time of need.  You will set their expectations about how claims will be managed and set strategies for each claim based on their complexity and our claims processes.

In managing your own portfolio of landlord’s insurance claims, you will be proactive, customer-centric while keeping a financial focus. You will maintain our claims guidelines and service standards when you make indemnity decisions in line with our policies and Code of Practice. You’ll be appointing service providers from our panels to attend to claims and making sure that brokers are updated and informed of the claim’s progress.

As a member of our team and of the wider business, you’ll #LIVEIT and show our values by sharing your specialist knowledge to the broader team; being part of driving to improve how we do our work; and taking ownership and responsibility over your work.

Why us?

We pride ourselves on having an inclusive and productive workplace where we treat our people and our clients with fairness, dignity, and respect.

We offer: 

  • Paid parental leave for eligible staff from 6 weeks
  • An extra day of paid leave in addition to your annual leave entitlements
  • Enhanced long service leave
  • Staff discounts with leading retailers
  • An innovative Employee Assistance Program that provides counselling and support to all staff members and their immediate family
  • Wellbeing initiatives such as health checks and skin checks
  • Hybrid working (we call this #Connect which reflects how we work remotely + in office and = flexibility)

Visit to meet our people and learn more about our business, values, and benefits.

Next Steps

If you would like to work in a company that values your effort, will celebrate your success, and encourage you to achieve personal and company success, start a conversation with us! Reach out to Regina Ocampo from our Talent Team on

You’ll get an email acknowledgement after you’ve applied. We strive to provide a personalised experience for all suitable applicants. 

If you are the preferred candidate, we will ask you to complete background checks (including identity verification and police checks).


Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Standard Time

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New South Wales
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