Claims Handler - Pet Insurance

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Job Number:
Work type:
Full Time Permanent
Melbourne (CBD)

Are you a vet nurse seeking to diversify your experience? Are your curious about pet insurance?

Do you have a passion for providing great customer service and want to use your vet nursing experience to support customers outside of a vet practice?

Do you want to work in hybrid environment where you have access to great office facilities and the ability to work from home too?

Your new company

Here at Guild Insurance, we’re excited to share the growth opportunities that our pet insurance product, Vets Choice, has given us.

Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For more than 50 years, we’ve been providing exceptional products and services and unparalleled customer experiences, driven by a genuine care for our clients’ professional and financial well-being. We pride ourselves for our future focus, recently being recognised for a third year in a row by the AFR BOSS Most Innovative Awards.

At the heart of what we do is being there for those our communities rely on and we’re looking forward to connecting with more people through our pet insurance product.

On top of pet insurance, our comprehensive product suite includes professional indemnity, public liability, workers compensation as well as business, home & contents and car insurance. We are Australian owned with offices nationally, so our customers benefit from our local knowledge and presence. 

Your new role

Our customers will look to you to provide exceptional customer service and support during their time of need.  You will be managing a portfolio of technical pet insurance claims and setting customer expectations about how their claim will be managed and set strategies for each claim based on their complexity and our claims processes.

In professionally managing your own portfolio of claims, you will be proactive, customer-centric while keeping a financial focus. You will maintain our claims guidelines and service standards.

Your team will look to you to provide additional support when needed such as training and/or assisting with workload. More broadly, you will help maintain collaborative relationships not just within your immediate team but with other internal stakeholder groups across the business.

About you

You are known for your customer focus and attention to detail. You manage your professional relationships well and have strong organisation skills.

You can work independently but can collaborate and communicate with your other team members, comfortable in asking for assistance if needed.

Experience in a pet insurance role or a similar Claims role within the general insurance industry will be highly regarded and exposure working within a veterinary clinic will be advantageous.

Why us?

We pride ourselves on having an inclusive and productive workplace where we treat our people and our clients with fairness, dignity and respect.

We offer: 

  • Paid parental leave for eligible staff from 6 weeks
  • An extra day of paid leave in addition to your annual leave entitlements
  • Enhanced long service leave
  • Staff discounts with leading retailers
  • An innovative Employee Assistance Program that provides counselling and support to all staff members and their immediate family
  • Wellbeing initiatives such as health checks and skin checks
  • Hybrid working (we call this #Connect which reflects how we work remotely + in office and = flexibility)

Visit to meet our people and learn more about our business, values, and benefits.

For more information about Guild Insurance check out

Next Steps

If you would like to work in a company that values your effort, will celebrate your success, and encourage you to achieve personal and company success, please apply!

You’ll get an email acknowledgement after you’ve applied. We strive to provide a personalised experience for all suitable applicants. 

If you are the preferred candidate, we will ask you to complete background checks (including identity verification and police checks).


Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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