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Customer Care Specialist – Pet Insurance

Apply now Job no: 492605
Work type: Full Time Permanent
Location: Melbourne (CBD)
Categories: Customer Service

Your new company

Here at Guild Insurance, we’re excited to share the growth opportunities that the recent launch of our pet insurance product has given us.

Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For more than 50 years, we’ve been providing exceptional products and services and unparalleled customer experiences, driven by a genuine care for our clients’ professional and financial wellbeing. We pride ourselves for our future focus, recently being recognised for a third year in a row by the AFR BOSS Most Innovative Awards.

At the heart of what we do is being there for those our communities rely on and we’re looking forward to connecting with more people through our pet insurance product.

On top of pet insurance, our comprehensive product suite includes professional indemnity, public liability, workers compensation as well as business, home & contents and car insurance. We are Australian-owned with offices nationally, so our customers benefit from our local knowledge and presence. 

Your new role

The last few months have been an exciting time for our new pet insurance product. As we continue to grow in this space, we’re seeking energetic and proactive team members who can provide the best care to current and future customers.

In this permanent role reporting directly into the Customer Care Team Leader, you will deliver an exceptional customer experience in line with the company’s Value Proposition and meet individual targets.

You will be the first point of resolution for phone and web enquiries for pet insurance and will also be expected to support sales and enquiries for home and motor customers.

Our customers will look to you to clearly and concisely explain different levels of cover, product features and benefits using simple uncomplicated language and we will look to you to contribute to team sales and service targets by converting customer enquiries into sales.

You’ll investigate, resolve or escalate any customer complaints in line with our company policy in a timely manner. With your understanding of our underwriting guidelines, you may also be expected to apply these within your assigned delegated authority.

About you

You will have some experience and exposure to one of or a combination of pet insurance, home, motor or other personal insurance in a sales or customer service role in the financial services/ insurance industries.

You will have a professional telephone manner and excellent customer care skills. You are known for your attention to detail, sales conversion, can-do attitude combined with your desire to help solve our customers’ queries and questions.

You are curious and proactive, open to expanding your knowledge and will enjoy the challenge of learning our comprehensive suite of products. You will thrive in a supportive environment where you will learn from your team leaders and teammates alike.

You will preferably have your RG146 Tier 2 qualification. It would also be advantageous to have FSI102 - General Insurance - Personal & General Advice and/ or Cert IV - General Insurance.

Why us?

We pride ourselves on having an inclusive and productive workplace where we treat our people and our clients with fairness, dignity and respect.

We offer: 

  • Paid parental leave for eligible staff from 6 weeks
  • An extra day of paid leave in addition to your annual leave entitlements
  • Enhanced long service leave
  • Staff discounts with leading retailers
  • An Employee Assistance Program that provides counselling and support to all staff members and their immediate family
  • Wellbeing initiatives such as health checks and skin checks
  • Flexible working program available to eligible staff

Visit to meet our people and learn more about our business, values and benefits.

For more information about Guild Insurance check out

Find out more about our Pet Insurance product here

Sounds like your kind of job?

If this sounds like the right opportunity for you then let’s start a conversation!

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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