Job no: 492261
Work type: Part Time Permanent
Location: Melbourne (CBD)
Guild Superannuation Services provides quality super solutions for over 75,000 members in the allied health and childcare industries. We have more than $1.2 billion funds under management and are one of the fastest growing specialist superannuation funds in Australia.
One of the secrets to our success is that we work closely with our members, employers and industry bodies to provide great-value, personalised super solutions that are easy to engage with. The principles of helpfulness and simplicity are central to our business and drive our product design, communications and customer experience. We are a growing business with big aspirations and we are looking for passionate people to join us on this exciting journey.
About the role
Reporting to the Business Reporting Manager, your focus will be to ensure our CRM system is fully operational, secure and compliant and support our business with insights and user support for our Salesforce CRM system. With your extensive knowledge gained working with Salesforce you will be able to provide reporting and insights as well as champion the config and customisation of Salesforce for our Fund.
Your accountabilities will also include:
• managing and user support of Salesforce
• managing data between our partners and undertaking data integrity checks
• documenting faults and change request and ensuring timely resolution
• managing the provision of data management services into the CRM system
• identifying and driving process and continuous improvement initiatives to support our business
You are well known for your hands-on experience gained working with Salesforce, including automation, integrating salesforce with other systems, using salesforce reporting functionalities.
You will have strong experience working in a system change and implementation environment with customer focused and commercial outcomes environment.
You are also famous for your ability to build professional relationships, communicate effectively and are called on as a true specialist.
This is a great opportunity for you leverage your skills and take on 2-3 day a week role at a time when GuildSuper is moving into exciting new territories.
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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